Support
Get help with your Nearby Bikes account, listings, chat, or the app.
Need help with Nearby Bikes? We can assist with your account, listings, location, chat, and technical issues.
How to contact us
The fastest way is to raise a support ticket:
https://nearbybike.com/help-support
You can also email us from our Contact page:
https://nearbybike.com/contact
When you write to us, include:
• Your registered email
• The listing title or link, if it is about a listing
• A short description of the problem
• Screenshots, if the app is crashing or a button is not working
What we can help with
• Account, login, and profile
• Creating, editing, pausing, or removing a listing
• Location and map issues
• Chat and messages
• App bugs and technical problems
• Reports of fake, misleading, or unsafe listings
Safety
Nearby Bikes connects buyers and sellers. We do not take payment for bikes or guarantee a seller or a bike. Meet in a public place, inspect the bike, and never share OTPs, passwords, or bank details in chat.
Response time
We review tickets as soon as we can, usually within 1–2 business days. Urgent safety or abuse reports are handled first.